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We shall provide to the best of our ability, a conducive learning environment with the necessary support staff to enable our students' full attention in their studies.
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Our teachers have the required experience, qualifications and competency to conduct the courses.
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We make careful assessment of the students' needs and proficiencies in matching with the courses offered at our school by conducting test to ascertain their suitability.
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Completion Certificates for the respective courses will be awarded to students on attaining the required proficiency level and who have at least 90% classroom attendance.
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All courses shall commence as per scheduled. If there should be a delay in the commencement date, we shall give advance notice of at least 7 days.
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The total hours of teaching instruction shall adhere to the time-table provided to all students on enrolment.
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We have procedures to deal with any student's grievance or complaint and undertake to resolve them within the maximum period of 21 days.
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We give an appropriate refund of tuition fees/non-tuition, depending on their circumstances and merits in accordance with the Agreement entered in the Standard Student Contract.
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